Shipping, Delivery and Returns

We aim to make shipping, delivery and returns as easy as possible for our customers.


Please note that we are legally required to add VAT (Value Added Tax) at the prevailing rate of 20% on all relevant products.  Customers living outside the EEC are not charged VAT.

Shipping Costs

Our charges for packing and shipping/postage are based on the weight and destination. These charges and VAT are not included in the initial price shown and will be added on and displayed during checkout.

The charges are as follows:




 Rest of the World

Less than 750 grams




750 grams to 1 kg




over 1 kg




All individual items available on weigh less than 750 grams apart from CDs with manuals.


Our intention is to despatch books, booklets and CDs within two working days (normally within one working day) of receipt of your valid payment. Occasionally this may not be possible – we will always despatch products as soon as possible.

Training Manuals and related CDs will be despatched either by courier or Special Delivery.

CDs, books and booklets will be sent by first class post. If you require special posting arrangements, please let us know. There may be an additional charge for this.

  • In the UK estimated delivery can take up to 7 working days on all products in stock, although it is normally faster than this.
  • In Mainland Europe please allow 10 – 14 working days on all products in stock, although it is normally faster than this.
  • For International Orders please allow 2 – 4 weeks on all products in stock, although it is normally faster than this.

We will notify you when your product is dispatched.

E-books & Other Downloads

You will receive an email containing the download information as soon as the order is complete. Once you have received this you can click the download link shown in the email to access your e-book or other download.  The download link will also appear in the confirmation screen on the website.

All our e-books are in PDF format. You will need to download the Free Adobe Reader to view them or print them. You can either open the file and save it on your computer, or save it directly to your computer.

For Mp3 Audio Files you may use Media Player which comes with windows or any other player of your choice.

Our 30-Day Guarantee

If you are ever unhappy with any product purchased from, you can return it to us in its original, re-saleable condition (or in the case of downloadable items, email us) within 30 days of purchase, and we will issue a full refund on your purchase. This process can take up to 3 weeks.

For your peace-of-mind we recommend that you use a recorded or registered delivery service.  Our policy is that we will not refund for physical goods that we do not receive.

Our 30 day guarantee means that you can buy our products risk-free!

Our Returns Policy Does Not Affect Your Statutory Rights.

Cancellation of Training Courses

For Trainers Training, the cancellation fee is £350 plus VAT. For courses costing less than £75, the cancellation fee is 50% of the course fee. For all other courses, the cancellation fee is the lower of £100 or 10.0% of the price you pay for the course.

Where applicable, we will add to the cancellation fee the retail cost of the CDs and manual, which will remain your property.

If you return the relevant CDs and manual in their original condition, then the policy stated in the section ‘Our 30 Day Guarantee’ applies.

Should you wish to defer a course to a different date, the cancellation fee is waived for the first deferment.